1. Introduction
RepairNear is owned and operated by Davis Dag Electronics, registered in the Republic of Ghana. We are committed to protecting the privacy and personal information of our users.
This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use the RepairNear platform (the "Platform"), including our website and mobile application.
This Privacy Policy should be read in conjunction with our Terms of Service and User Agreement, which govern your use of the Platform.
By using RepairNear, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, you must discontinue use of the Platform immediately.
2. Legal Basis and Compliance
RepairNear processes personal data in accordance with:
- The Data Protection Act, 2012 (Act 843) of the Republic of Ghana and its accompanying regulations.
- Where applicable, other relevant data protection or privacy legislation in jurisdictions from which users access the Platform.
We process personal data only where we have a lawful basis to do so, including with your consent, to fulfill our contractual obligations, to comply with legal requirements, or where necessary for our legitimate business interests.
3. Definitions
For the purposes of this Privacy Policy:
- Personal Data
- means information relating to an identified or identifiable natural person, including name, contact details, device identifiers, location data, and any other information that can be used to identify you.
- User
- means any individual who accesses or uses the Platform, including Customers and Technicians.
- Customer
- means a User who seeks or obtains information about repair services through the Platform.
- Technician
- means an independent repair service provider who creates a listing on the Platform.
- Processing
- means any operation performed on Personal Data, including collection, storage, use, disclosure, and deletion.
4. Information We Collect
4.1 Information You Provide Directly
When you create an account or use the Platform, we collect information you provide directly, including:
- Full name
- Email address
- Phone number
- Profile photo (optional)
- Device information related to repair requests
- Messages and communications sent through the Platform
- Payment information (processed through secure third-party payment processors)
- For Technicians: business name, location, services offered, pricing, certifications, and identification documents
4.2 Information Collected Automatically
When you use the Platform, we automatically collect certain information, including:
- Device type, operating system, and unique device identifiers
- IP address and general location data (city/region level)
- App usage data, including features accessed and time spent on the Platform
- Log data, including access times, pages viewed, and app crashes
- Precise location data (only if you grant permission, used to show nearby repair shops)
4.3 Information from Third Parties
We may receive information about you from third parties, including:
- Authentication providers (if you sign in using a third-party account)
- Payment processors (transaction status and payment verification)
- Publicly available sources (for Technician verification purposes)
5. How We Use Your Information
We use the Personal Data we collect for the following purposes:
5.1 To Provide and Improve the Platform
- Create and manage your account
- Connect Customers with Technicians
- Display repair shop listings and technician profiles
- Enable in-app messaging and communications
- Process Protection Plan purchases and Technician subscription fees
- Provide customer support
- Improve Platform features, functionality, and user experience
5.2 For Safety and Security
- Verify Technician identities and credentials
- Detect and prevent fraud, scams, and abuse
- Enforce our Terms of Service
- Investigate and respond to user reports and complaints
- Protect the rights, property, and safety of RepairNear, our users, and the public
5.3 For Communication and Marketing
- Send transactional messages (repair status updates, account notifications)
- Send promotional communications about new features or services (you may opt out at any time)
- Respond to your inquiries and support requests
- Conduct surveys and request feedback
5.4 For Legal and Compliance Purposes
- Comply with applicable laws and regulations
- Respond to legal requests from law enforcement or government authorities
- Enforce our Terms of Service and other policies
- Resolve disputes and mediate conflicts under the Protection Plan
7. Data Retention
We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
- Account information is retained for as long as your account is active.
- If you close your account, we will delete or anonymize your Personal Data within ninety (90) days, except where retention is required for legal, tax, or dispute resolution purposes.
- Messages, ratings, and reviews may be retained longer to maintain Platform integrity and assist in dispute resolution.
- Log data and analytics information may be retained in aggregated or anonymized form for up to three (3) years.
8. Data Security
We take the security of your Personal Data seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, loss, misuse, or disclosure.
Our security measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Restricted access to Personal Data on a need-to-know basis
- Use of trusted third-party service providers with strong security practices
However, no method of electronic transmission or storage is completely secure. While we strive to protect your Personal Data, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
9. Your Rights and Choices
Under the Data Protection Act, 2012 (Act 843) and other applicable laws, you have certain rights regarding your Personal Data:
9.1 Access and Correction
You have the right to request access to the Personal Data we hold about you and to request correction of any inaccurate or incomplete information. You can update most of your account information directly through the Platform.
9.2 Deletion
You have the right to request deletion of your Personal Data, subject to certain legal exceptions (e.g., where we must retain data to comply with legal obligations or resolve disputes). You can delete your account through the Platform settings or by contacting us.
9.3 Objection and Restriction
You have the right to object to certain processing of your Personal Data or to request that we restrict processing. This may limit your ability to use certain Platform features.
9.4 Data Portability
Where technically feasible, you have the right to request a copy of your Personal Data in a structured, commonly used, and machine-readable format.
9.5 Withdraw Consent
Where we process your Personal Data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.
9.6 Marketing Opt-Out
You can opt out of receiving promotional communications by following the unsubscribe link in our emails or adjusting your notification settings in the app. You will continue to receive transactional messages related to your use of the Platform.
To exercise any of these rights, please contact us through the official communication channels provided within the application or via email at the contact address listed in Section 14.
10. Location Data
RepairNear uses location data to help Customers find repair shops near them and to display relevant listings.
- Approximate location (city/region level) may be collected automatically based on your IP address.
- Precise GPS location is collected only if you grant permission through your device settings. You can revoke this permission at any time.
- Location data is used solely to provide location-based services and is not shared with third parties for unrelated marketing purposes.
- Technicians' business locations are publicly visible on their listings to help Customers find nearby services.
11. Children's Privacy
The Platform is not intended for use by individuals under the age of eighteen (18) or the age of legal majority in their jurisdiction, whichever is higher.
We do not knowingly collect Personal Data from children. If we become aware that we have collected Personal Data from a child without parental consent, we will take steps to delete that information as soon as possible.
If you believe that a child has provided Personal Data to RepairNear, please contact us immediately.
12. Cross-Border Data Transfers
RepairNear operates primarily in Ghana. Your Personal Data is stored and processed on servers located in Ghana or in other jurisdictions where our service providers operate.
If you access the Platform from outside Ghana, your Personal Data may be transferred to, stored, and processed in Ghana. By using the Platform, you consent to such transfer where required by applicable law.
We ensure that any cross-border transfers of Personal Data comply with applicable data protection laws and that appropriate safeguards are in place to protect your information.
13. Changes to This Privacy Policy
RepairNear reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features.
Material changes will be notified to users through the Platform, by email, by in-app notification, or by other reasonable means. The "Effective Date" and "Last Updated" date at the top of this document will be updated accordingly.
Continued use of the Platform after such changes take effect constitutes acceptance of the revised Privacy Policy. We encourage you to review this Privacy Policy periodically.
14. Contact Information and Data Protection Officer
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
RepairNear - Owned and Operated by Davis Dag Electronics
Email: dagelectronics58@gmail.com
You may also contact us through the official communication channels provided within the RepairNear application.
If you are not satisfied with our response, you have the right to lodge a complaint with the Data Protection Commission of Ghana or the relevant data protection authority in your jurisdiction.